Influential MPs question LITRG on HMRC performance
There are some very dedicated officials working within HMRC. But from the perspective of unrepresented taxpayers on low and modest incomes (probably the majority), HMRC is now too often seen as an organisation that is unable to collect the right amount of tax, increasingly difficult to contact by phone, letter or in person, yet unforgiving of customer error and relentless in its pursuit of small debts.
This image may have been exaggerated by parts of the press, but failings occur too frequently to be dismissed as ‘isolated instances’.
The constant demands placed upon the Department in recent years to do more and yet more with fewer and yet fewer resources has led to a clear need for the sort of transformation that is envisaged in the Spending Review and Departmental business plan. HMRC now needs commitment and leadership to carry through those plans.
Our written evidence to the Treasury Sub-Committee of the House of Commons’ inquiry into the administration and effectiveness of HMRC was followed up on Tuesday 8 February by LITRG technical director Robin Williamson’s appearance before them to give oral evidence, along with representatives of other professional and accountancy bodies.
Contact: Robin Williamson (please use form at http://www.litrg.org.uk/ContactUs)