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wooden blocks falling on one another then an outline of a person with their hand held out stopping the blocks from falling further
Published on 20 March 2024

HMRC helplines - Institute welcomes halting of cuts

The Chartered Institute of Taxation (CIOT) and its Low Incomes Tax Reform Group (LITRG) have welcomed today’s announcement1 by HMRC that they will be putting planned helpline closures on hold while they consider how best to help taxpayers harness online services....

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Published on 28 February 2024

What does having a UTR actually mean?

We often get asked questions about UTR (Unique Taxpayer Reference) numbers. There is a lot of misunderstanding about what a UTR is and what it isn’t. For example, did you know that having a UTR does not necessarily mean someone is self-employed? Read on to find out more about what a UTR does and doe...

tablet showing 3 faces, a happy face, a indifferent face, and a sad face to rate service. A person is pressing the sad face
Published on 28 February 2024

PAC report highlights the problem of poor HMRC service levels

The Low Incomes Tax Reform Group (LITRG) has welcomed the publication of a report by the House of Commons’ Public Accounts Committee highlighting the ‘conscious choices’ being made by HMRC and HM Treasury that have resulted in the continuing deterioration of HMRC customer service levels....

example of a payslip showing 'Tax code' section and a calculator
Published on 23 February 2024

Check your PAYE code carefully

HM Revenue & Customs (HMRC) have started to issue PAYE codes for the next tax year – 2024/25. You may receive a paper coding notice (form P2), or alternatively an email notification that your new code is available to see in your personal tax account (PTA). In this article, we look at some of the...

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