About us

[Please note: LITRG is an initiative of the Chartered Institute of Taxation which is a charity – we are not part of HM Revenue & Customs (HMRC) the Government department who deal with tax and tax credits. Although we do engage closely with HMRC and other Government departments on both our core and project work, we are unable to access tax or tax credit records, make changes to information or pass on reported changes to HMRC.]

Our mission is to:

‘Target for help and information those least able in the community to afford to pay for advice and make a real difference to their understanding of the systems of taxation and related benefits whilst working to make them more equitable and accessible for their needs.’

Since 1998, LITRG has been working to improve the policy and processes of the tax, tax credits and associated welfare systems for the benefit of those on low incomes. Everything we do is aimed at improving the tax and benefits experience of workers (employed, self-employed and agency workers), pensioners, migrants, students, disabled people and carers.

LITRG works extensively with HMRC, the Department for Work and Pensions (DWP), HM Treasury, Revenue Scotland, Scotland Office, the Welsh Government as well as other Government departments, local authorities and devolved administrations. We provide comment on proposals and put forward our own ideas for improving the system. Too often tax and related welfare laws and administrative systems are not designed with the low-income user in mind and this often makes life difficult for those we try to help.

LITRG also works with a number of other charitable organisations through our sub-committee and groups. We do this by:

Providing comprehensive information, guidance and support to taxpayers and tax credit claimants and their advisers

  • Providing the most comprehensive, up-to-date primary source of information and guidance for taxpayers, tax credit claimants and their advisers on tax, national insurance contributions and tax credits via www.litrg.org.uk.
  • Publishing regular news updates on areas of interest to our website readers.
  • Providing support for tax credit advisers via our award-winning www.revenuebenefits.org.uk website.
  • Helping students understand their tax and tax credits through our dedicated website www.taxguideforstudents.org.uk.
  • Offering guidance, support and help to disabled people, their carers, families and support workers who choose to take on a personal assistant to help with their care needs. Our dedicated www.disabilitytaxguide.org.uk website is the only website that explains all of the tax and national insurance consequences of becoming an employer and supports people through the process step by step.
  • Supporting other charities and organisations by providing tax information for their websites, training for their staff and running tax and tax credit workshops.

Campaigning work

  • Encouraging government agencies, primarily HMRC, to produce the very best information for all taxpayers, especially those on low incomes.
  • Analysing the interaction between the tax, tax credits and benefit systems to understand potential interactions and how changes in one system may have an effect elsewhere.
  • Researching particular tax areas that may be giving cause for concern and writing reports recommending change.
  • Examining Finance Bills and similar tax legislation for provisions which may adversely affect the low income population, providing briefings on the legislation’s effect on this group and then proposing alternatives.
  • Monitoring operational developments within HMRC, DWP and other related Government departments which may affect those on low incomes.
  • Encouraging people who are in those constituencies to feed to us their day-to-day experiences of the tax and related benefit system.
  • Testing by ’mystery shopping’ whether the services provided by HMRC and related government departments are as promised.
  • Sitting on numerous tax and benefit consultative groups and putting forward the perspective of those who cannot afford to pay for advice.
  • Promoting the work of tax charities via the Bridge the Gap campaign and encouraging professional tax advisers to give their time pro bono to such charities; we have supported TaxAid, the first of the specialist charities; and we set up Tax Help for Older People which provides specialist help to low-income pensioners.

Whom we try and help

We have identified five groups of the population who we believe have the greatest need of additional help. We define low income as household income below £20,000. They are:

We also provide information tailored to groups who may not fall within the definition of ‘low income’ but whose tax and tax credit affairs follow a particular pattern. These groups include the armed forces, parents and others using childcare support or claiming child benefit, and various others.

We do not generally provide help directly to individuals, much as we would like to, because we do not have the resources. But we try and point people to where they can best help themselves. We do occasionally run pilots that provide additional help and support. You can find out more on our getting help page. You can however provide us with help by giving us your experience through our Contact page.

What help can you expect to find?

We do not try to provide complete help for every visitor on our website. Bearing in mind that we believe it is a government’s responsibility to provide the citizen with an adequate explanation of its laws and processes, we only provide information where, in our opinion, they are failing to do that. We will point you to their material if we consider it is of good quality.

Additionally, it should be noted that this website is aimed at the low-paid and mainly covers areas of the system that we consider may be most relevant to them. If we cover an area, then we will try our utmost to ensure our material is as accurate and thorough as possible. However users of our guidance should be aware that not all areas of the system are covered and this website should therefore not be taken to reflect the entirety of tax law. 

For information on where to go for official tax guidance or individual advice or assistance please see our Getting help section.

For information about the limitations of this site please see our Legal section.

LITRG also have three other websites, which are supported by funding from HMRC, that provide specialist advice to certain groups:

www.taxguideforstudents.org.uk – A site giving information and support to students about tax, national insurance and related issues

www.disabilitytaxguide.org.uk – A site which provides support and advice to people who are taking on a personal assistant at home to help them live independently. The site primarily offers help on tax, tax employment status, National Insurance and running a payroll.

www.revenuebenefits.org.uk – A site for advisers which provides detailed guidance, legislation, resources and policy documents relating to tax credits, child benefit, national minimum wage and the transition to universal credit.

Quick links

You can go directly to where we provide help for the following types of people:



Low-income workers

Disabled people and carers


Armed Forces and their families

You can also go to areas by popular topic:

Tax credits

PAYE issues

Capital gains tax

Help towards the cost of childcare

You can also search by going to:

Our Google search engine (on any page at the top)

For more information on data protection (including our use of cookies), visit our legal page.

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