- In its guidance to public authorities the Disability Rights Commission should indicate best practice for departments in making their official helplines, telephone services and other contact points, their leaflets, forms and other means of communication, and their premises suitable for their disabled customers.
- Public authorities should be required to train their front-line staff, both in disability issues generally and the services offered by their respective departments, as a priority.
- They should also be required to train their staff at management levels to give them a strong grasp of customers’ access needs and Government’s responsibility to meet them imaginatively.
- Policy makers should be encouraged to take particular account of how their policies will impact upon disabled people, especially where decision making is dependent on official discretion.
- Each public authority should maintain a disability monitoring function, supplemented by a ‘disabilities champion’ at the highest level, to co-ordinate departmental policy and ensure a consistent approach throughout its service delivery and policy making functions.
For the full text of LITRG’s response, follow the link below.
Contact Name: Robin Williamson (Contact tel: 0844 579 6700, Fax: 0844 579 6701)
To open the file click below:
DWP delivering equality for disabled people - LITRG response