Low-income pensioners deserve better

Published on 30 May 2007

Pensioners on low incomes do not receive the help from HM Revenue & Customs that they deserve and as a consequence too many mistakes are made which mean that they pay too much tax. A new, comprehensive, report from the Low Incomes Tax Reform Group sets out a range of improvements which the incoming Prime Minister would be well advised to embrace.

At the end of the 1990s LITRG published two detailed reports about how the tax authorities treated the pensioner on a low income. Many years later and despite many customer initiatives the low-income pensioner can still expect:

  • to overpay tax on a regular basis;
  • inadequate information on how they are being taxed;
  • a lack of liaison between the Department for Work & Pensions and HMRC in dealing with them in a joined-up way.

John Andrews, Chairman of the Low Incomes Tax Reform Group, commented:

For too long pensioners on low incomes have been a low priority in the tax world of HMRC. The merger of the old Inland Revenue and Customs & Excise has focused on business tax and it is now time for the tax problems of the low-income pensioner to become a priority for HMRC.

In its latest report - Older people on low incomes. The case for tax reform,LITRG explains the tax problems, of becoming a pensioner, suffering bereavement or going into care. It also highlights many key areas where HMRC make mistakes and outlines reforms.

LITRG have set out a road map of simple change which, if implemented, would make the lives of millions of pensioners that much better.

Rob Ellerby, President of The Chartered Institute of Taxation, added:

All citizens need to be given the tools to help them understand their tax position. This report shows that HMRC have still a way to go in that regard. Some people, particularly older people on low incomes, may never be able to fathom the complexities of the tax system and need extra help and support from government agencies.


Contact: John Andrews (Tel: 0844 579 6700 Fax 0844 579 6701)

Share LITRG news and guidance

Page actions