Temporary revised HMRC call hours
HMRC's telephone lines are currently operating on reduced hours of 8am until 4pm, Monday to Friday, while they cope with the coronavirus outbreak.
HMRC have reallocated usual helpline staff to the dedicated coronavirus helpline (0800 0159 559). Also, some staff are unable to work because they are ill or following self-isolating rules, for example.
If you do need to contact the usual helplines, HMRC say they are less busy before 10am.
Most of them use voice recognition software – you can find some hints and tips on using it on our website.
For more information about the methods of contacting HMRC over the different areas of tax, see GOV.UK.