HMRC's new Charter - LITRG response to consultation document

Published on 18 September 2008

In June, HMRC began consulting on developing a new Charter to replace the old ‘taxpayers’ charters’ formerly published by the Inland Revenue and Customs and Excise prior to their merger. Our response looks at how a properly developed, maintained and enforced Charter could improve the experience of HMRC’s low-income 'customers'.

To see the LITRG response to the consultation please use the link below.


Contact Name: Kelly Hayworth (Tel: 0844 579 6700 , Fax: 0844 579 6701)

To open the file click below:
PDF icon HMRC Charter – LITRG response