HM Revenue & Customs Charter consultation - LITRG response

Published on 20 April 2009

LITRG has fully supported the development of a 'Taxpayers’ Charter since the consultation process began. In addition to responding to the first written consultation stage , we helped to organise focus groups to reach out to customers such as pensioners, migrants and young people to gain their views on the Charter. We believe that the draft Charter published in the February 2009 consultative document fails to address adequately the needs of HMRC’s most vulnerable customers: the unrepresented.

To see the LITRG response please use the link below.

Contact Name: Kelly Sizer (Tel: 0844 579 6700 Fax 0844 579 6701)

To open the file click below:
PDF icon HMRC Charter –  LITRG response

20-04-2009