EQIA Enquiry centres consultation - LITRG response

Published on 10 June 2010

HMRC have been cutting back on their face to face service for several years now with the result that we are left with ever fewer Enquiry Centres. And those that remain frequently do not provide so valuable a service to HMRC’s vulnerable customers as once they did.There are now plans to ‘reshape’ the service further so that many people will either miss out on vital support or turn to the voluntary sector for help.

Earlier this year, HMRC launched a consultation on their Equality Impact Assessment (EQIA) examining the effects of ‘changing’ (by which they seem to mean ‘scaling back’ even further) the Enquiry Centre service.

To see the LITRG response to the consultation please use the link below.

(10-06-2010)

Contact: Kelly Sizer (Tel: 0844 579 6700 Fax 0844 579 6701)

PDF icon 100603-LITRG-response_EQIA-Enquiry-Centre-FINAL.pdf