Contact centres EQIA - LITRG response

Published on 1 July 2010

Across government pressure mounts to save costs. And as part of a review of frontline services, HMRC now propose to shorten helpline opening hours.

We recently highlighted the importance of face to face help for the most vulnerable in response to HMRC’s proposals to scale back Enquiry Centre services. A further HMRC consultation reviews the impact on those same customers of changing helpline opening hours, including closing all lines on Sundays.

To see the LITRG response please use the link below.

(01-07-2010)

Contact Name: Kelly Sizer (Tel: 0844 579 6700 Fax 0844 579 6701)

To open the file click below:
PDF icon 100624-LITRG-response-EQIA-Contact-centre-FINAL.pdf