LITRG evidence to Treasury Sub-Committee on HMRC

Published on 15 February 2011

There are some very dedicated officials working within HMRC. But from the perspective of unrepresented taxpayers on low and modest incomes (probably the majority), HMRC is now too often seen as an organisation that is unable to collect the right amount of tax, increasingly difficult to contact by phone, letter or in person, yet unforgiving of customer error and relentless in its pursuit of small debts.

Our written evidence to the Treasury Sub-Committee of the House of Commons’ inquiryinto the administration and effectiveness of HMRC was followed up on Tuesday 8 February by LITRG technical director Robin Williamson’s appearance before them to give oral evidence, along with representatives of other professional and accountancy bodies.


Contact: Robin Williamson (please use form at