Latest news

Published on 25 February 2008
news

In the second of our series of case studies we consider HM Revenue & Custom’s (HMRC) failure to give the age-related personal allowance for those aged 65 and over. This invariably leads to overpayments of tax which can easily be overlooked by many pensioners who are unaware they are entitled to reclaim any tax.

Published on 20 February 2008
news

HMRC and other government departments could work better together by sharing data. The result could be a better service to taxpayers, helping them to meet their responsibilities, claim what they are entitled to and reduced fraud in the tax and tax credits system.

Published on 15 February 2008
news

In a disturbing report published today by Age Concern the problems of older people who have become socially excluded are brought vividly to life. It is important that when HMRC plan new initiatives involving interaction with such customers that the impact is assessed and taken into account.

Published on 12 February 2008
news

In May 2007, we reported on the problems experienced by older people in their dealings with HMRC and we continue to monitor the situation. Through a series of case studies we plan to illustrate the common issues that pensioners are encountering only too often in their dealings with HMRC.

Published on 5 February 2008
news

The Public Accounts Committee in its report published today Tax Credits and PAYE reflects concern about low-income pensioners who are currently being put in debt by HMRC without their knowledge. It is not too late for HMRC to rethink and to decide that collecting tax only for future periods is the right way forward.

Published on 1 February 2008
news

For four years HMRC has been writing off tax credit overpayments due to official error, but only where claimants could reasonably have thought their award was right. But HMRC’s notion of what may reasonably be expected of claimants has been widely criticised for its harshness and unfairness.

Published on 31 January 2008
news

Government tax rules are hindering good government intentions to help vulnerable and disabled people live independently within the community. A new report from the Low Incomes Tax Reform Group finds that more help and joined-up government are needed if the move towards direct payments and individual budgets is to be effective as it could be.

Published on 30 January 2008
reports

Government tax rules are hindering good government intentions to help vulnerable and disabled people live independently within the community.

Published on 30 January 2008
news

HMRC has recently announced how it will comply with regulations under the Disability Discrimination Act 1995 about IT accessibility. It seems clear that HMRC propose to do so without major involvement of disabled users which would be a mistake.

Published on 30 January 2008
submissions

In a recently published draft Impact Assessment HMRC set out how they intend to take forward their IT accessibility programme.

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