HMRC’s latest revision of their Code of Practice (COP) on complaints fails to address the needs of the unrepresented taxpayer or tax credit claimant says LITRG. In June the Revenue published the revised version of COP1, or 'Putting things right. How to complain'.
LITRG urges tax credit claimants on low incomes, whose payments have been delayed even though they applied in good time, to claim compensation from HMRC, if appropriate, for costs they incurred as a result of the delay.
This report published in January 2001 looks at the problems that students face with the current tax system and recommends a set of measures geared towards treating students as a separate category of customer within the Inland Revenue.