Useful contacts for pay or pensions

Updated on 1 March 2017

This section provides contact information if you have queries on your pay or pensions from the armed forces.

Who do I contact if I have a query about my armed forces pay?

If you cannot sort out the problem locally, you can contact the Joint Personnel Administration Centre (JPAC). It can be contacted:

By email:

JPAC [at]

By phone:

Telephone : 0141 224 3600

Freephone : 0800 085 3600

Overseas : +44 141 224 3600

Military : 94560 3600

By writing:

JPAC Enquiry Centre,
Mail Point 403,
Kentigern House,
65 Brown Street,
G2 8EX

Who do I contact if I have a query about my pension entitlement from my service in the armed forces?

You should contact Veterans UK.

By email:

veterans-uk [at]

By phone:

Freephone (UK only): 0808 1914 2 18

Telephone (overseas): +44 1253 866 043

By writing:

Veterans UK
Ministry of Defence
Thornton Cleveleys