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Getting more help

Updated on 15 July 2021

Taking on an employee

There is lots of help out there for new employers.

Illustration with a hand emerging from a pile of papers

HMRC's PAYE information

For an overview of all of HMRC’s Pay As You Earn (PAYE) employer guidance in one place, see GOV.UK. We have linked to much of what is there, throughout this website.

Employer updates

HMRC Employer Bulletin – ‘Your route to the latest in payroll news' is a bi-monthly magazine for employers. In general, these bulletins contain lots of useful information to help employers meet their payroll obligations, such as updates on forthcoming changes to the rules and guidance in dealing with particular payroll issues.

Employer PAYE updates – HMRC has a latest documents page which outlines updates and changes to the PAYE content on GOV.UK, which you may find helpful

If you subscribe for email alerts, you'll get an email each time new content is published on the PAYE updates page.

Online resources

HMRC offer free online webinars, emails and videos on employing people.

Webinars

A webinar is like watching a conference speaker on a stage from the comfort of your own home. By logging in at the appropriate time through your computer, laptop, tablet or smartphone, you will be able to listen to HMRC talking whilst watching their presentation. During the webinar you can ask questions by typing into a chat box on the screen. You need to register for a webinar beforehand.

HMRC’s regular webinar topics include things like Getting started as an employer, Getting payroll information right, Using Basic PAYE Tools, Expenses and benefits and End of year tasks.

If you aren’t able to make a live webinar, you can also watch a recording of a webinar which has already taken place.

Emails

You can sign up for education emails on Employing someone (PAYE). This is a free service to provide you with emails from HMRC that are tailored to your needs. It is different to subscribing for PAYE update alerts. They are designed to help you understand what you need to do and how to get it right first time.

Videos

HMRC have lots of short videos for new employers on YouTube that you can watch, for example on Help with payroll IDs, Payments after leaving and Taking on a new employee with/without a P45. You don’t need to register to watch the YouTube videos.

Twitter

You can even follow HMRC on Twitter.

Online forum

HMRC have launched an online forum where employers can post questions for them to answer.

Anyone can access the ‘Community Forum’. There are many different ‘rooms’ available – including ones on ‘PAYE and Payroll for Employers’, ‘National minimum wage and national living wage’ and ‘Taking on employees’.

To post a question, simply register and create a profile.

There’s also a separate feature, the Knowledge Base, which contains answers to frequently asked questions on a variety of topics and where you can find information on a number of subjects to help you with your tax affairs. HMRC say that content is regularly updated and new material added.

You may find posting a question in the forum much easier and more convenient than other ways of contacting HMRC, such as phoning them.

However, a few words of warning:

  • The responses given by HMRC in the forums may not be comprehensive. It is important to understand that tax law is a complicated area. If you are unsure at all about your situation, you should seek further clarification or ensure you take proper advice based on your circumstances, rather than acting (or failing to act) based on any of HMRC's answers.
  • This is a ‘community’ forum – mostly HMRC post answers but it is possible for anyone to do this. As such, you need to be cautious - you could be easily misled by well-meaning but incorrect information posted by another user.
  • Just as it is important ALWAYS to write down the details of a phone call with HMRC, you should keep a copy of your Q and A in case it disappears from the forum. You could take a screenshot if necessary – ‘Prt Sc’ (Print Screen) allows you to take a picture of your full screen and then paste it into a Word document for your records. Alternatively you could just print the page with the question and answer on your printer, if you have one. In terms of taking a print screen on your mobile, this will vary depending on the type of phone that you have. You could try pressing the power and volume-down buttons at the same time, or if you have an iPhone or your device has a home button, try the power and home buttons together. You should then be able to access the screenshot from your photo gallery.

HMRC Employer Helplines

Employer for less than 3 years

Employer for 3 years or more

Most of HMRC's Helplines now use an automatic system when you first get through – a recorded voice asking you various questions. If you call the Employer Helplines you may be asked if you are a business, agent or something else. You should be aware that in this context 'business' means employer and is the correct option to press even if you employ someone domestically in your home, and you do not consider yourself a ‘business’.

See our Getting help section for more hints and tips on using the telephone voice recognition system and getting through to HMRC.

The address to write to HMRC about employer matters is:

National Insurance Contributions and Employers Office
HM Revenue and Customs
BX9 1BX
United Kingdom

You do not need to include a street name, city name or PO Box when writing to this address.

Remember that if you have accessibility needs (e.g. need to contact HMRC by Relay UK or by text phone, etc.) there are lots of options.

For further guidance on dealing with HMRC if you have specific needs, see the information on our website.

Running payroll – publications, etc.

You can download the most common forms, tables and help-books for setting up and running a payroll system, including tools to help calculate payroll, for employers not using software from GOV.UK. CWG2 – Further guide to PAYE and National Insurance contributions is available from GOV.UK.

Employer Orderline details can be found on GOV.UK. For details of employer forms and guidance in Braille, large print or audio, phone the Employer Order line and ask to speak to the Customer Service Team.

A summary of the forms you need to run your payroll can be found on GOV.UK.

Information and help using HMRC’s Online Services is available from HMRC Online Services Helpdesk. This now includes a ‘web chat’ facility.

For further information about PAYE Basic PAYE Tools go to HMRC Basic PAYE Tools guide.

HMRC help-books and internal manuals

We have provided basic help throughout this website. More detailed and comprehensive help and guidance is available from the following sources:

Statutory Payments

A list of statutory payments you may have to make and how to deal with them is on GOV.UK.

HMRC National Insurance Contributions and Statutory Payments Toolkit – Although this guidance is aimed at tax agents and advisers who operate payroll functions for National Insurance contributions and statutory payments for clients and complete their end of year forms, employers can also use it to help avoid common mistakes and as a checklist.

Student loans

You can find guidance for employers making student loan deductions in Student Loan repayments: guidance for employers.

Expenses and benefits

480: Expenses and benefits – a tax guide (PDF 1.1MB)
490: Employee travel – a tax and NICs guide (PDF 714K)

Other expenses and benefits publications can be found on GOV.UK.

HMRC expenses and benefits from employment toolkit – Anyone completing end of year benefits or expenses forms, e.g. P11D, P11D(b) may find this useful. Although it is aimed at tax agents and advisers who may be completing their client’s end of year forms, employers can also use it to help avoid common mistakes and as a checklist.

HMRC internal manuals

These manuals contain guidance prepared for HMRC staff. HMRC publish these for taxpayers and their advisors in accordance with the Freedom of Information Act 2000.

PAYE manual: Comprehensive published guidance from HMRC based on tax law for employers.

Employment Income manual: Detailed guidance on treatment of particular items of employment income and benefits.

Employment Status manual: Guidance on tax and NIC issues relating to the employment status of individuals.

Rates and Allowances

You can see the key rates and allowances when you operate your payroll or provide expenses and benefits to your employees on GOV.UK.

We have summarised the key 2021/22 employer rates and thresholds into a handy payroll factcard, which you are able to download from our resources section (which also includes other items to help you run your payroll, such as a payroll calendar and checklists).

Our payroll factcard also contains the auto-enrolment thresholds, which we hope you will find useful.

Calculators

Calculators for employers to check payroll tax and National Insurance contributions can be found on GOV.UK.

Calculate your employee's statutory sick pay

Maternity and paternity calculator for employers

Other areas

For information on where to get more help with Tax status, see our Tax Status page.

For information on where to get more help with Minimum Wage, see our Minimum Wage page.

For information on where to get more help with Auto Enrolment, see our Auto Enrolment page.

For information on where to get more help with Employment Law, see our Employment Law page.

Tax guides

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