How do I claim universal credit?

Updated on 28 May 2020

Tax credits and benefits

This page aims to help you claim universal credit and where to go for more help.

Illustration of a crowd of people with the words universal credit
(c) Shutterstock / FGC

Who can claim?

Universal credit (UC) has a number of conditions that must be met in order to establish entitlement. However, before considering the entitlement conditions of the benefit, this page considers who is eligible to submit a claim.

Universal credit is now fully available in all parts of the UK, this means that most people are eligible to submit a claim for UC (although that does not mean they will be entitled to UC). However, you will not be able to claim UC if you:

  • Are a ‘frontier worker’. Frontier workers are people who are ‘in Great Britain’ (under Section 4(1)(c) Welfare Reform Act 2012) or ‘in Northern Ireland’ (under Article 9(1)(c) of Welfare Reform (Northern Ireland) Order 2015) but do not reside in either GB or NI. Crown servants or members of HM Forces who are posted overseas (as defined under the UC Regulations 2013) are not frontier workers; or
  • Are entitled to, or have been in the past month, an award of an existing benefit that includes a severe disability premium. This premium is paid to people who qualify in income support, income related employment and support allowance, income-based jobseeker’s allowance and housing benefit. If your eligibility to the premium ended in the past month, you must have continued to satisfy the conditions for eligibility for the premium.

If you fall into these two groups, you can continue to claim existing benefits such as tax credits instead of UC.

If you are single and have reached your state pension credit qualifying age or are part of a couple and you have both reached your state pension credit qualifying age, you will not have any entitlement to UC as there is an upper age limit although you may be able to claim pension credit, depending on your circumstances.

You can find out more about the basic and financial entitlement conditions for UC on our website for advisers.

How do I claim?

You will usually need to claim UC online, using a computer.

To claim, you will need to use the GOV.UK website and follow the instructions.

⚠️ Please note: Due to the impacts of the coronavirus outbreak in the UK (March 2020), DWP have introduced some temporary easements to the online claims process and suspended most face to face appointments. Normally, during the claim process you will need to book an appointment at a Jobcentre office to discuss your claim, confirm identity, and if self-employed, demonstrate you are in gainful self-employment. For the duration of the outbreak, all these appointments will be by telephone and DWP will contact you to arrange a suitable telephone appointment with one of their UC team.

What if I do not have or cannot use a computer?

Claiming by computer may prove difficult for some, who either do not have or cannot access a computer for various reasons and the Department for Work and Pensions (DWP) has confirmed there will be telephone support and the option of face to face support for people who have difficulties claiming on line.

If DWP agree, they may allow you to make your claim by phone. You should phone the UC helpline on 0800 328 5644 to get help with making your claim.

If you do not have a computer, you may be able to use one in your local library or welfare group or your local Jobcentre Office may be able to help you.

Is there a helpline?

Claimants can get help with their online claim by calling the UC helpline:

  • Phone: 0800 328 5644
  • Welsh language: 0800 328 1744
  • Textphone: 0800 328 1744
  • Opening hours: Monday to Friday 8am to 6pm

More information

For more detailed information about claiming UC, please visit our website for advisers and the Government information on the following pages:

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