Useful links

Updated on 10 August 2019

Over the years we have reviewed thousands of websites which we thought might be of help or interest to those groups of people that we aim to assist. We list a selection of these websites on this page together with a brief description of their content. We do not necessarily agree with all the information provided by these websites and you will have to exercise your own judgement if you refer to them.

We have grouped the sites into those we believe are of general interest and those we believe are particularly relevant to each of the groups of people that we aim to support.

Increasingly website information is becoming specific to one of the four countries of the UK so do take care if you are looking for information that is likely to be specific to a particular country.

General interest

Adjudicator's Office

The website explains when and how to make a complaint about HMRC, including the National Insurance Contributions Office, Customs and the Valuation Office Agency. It has UK-wide coverage.

Advicenow

Advicenow is an independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues for England and Wales.

Citizens Advice Centres (NACAB)

The website offers free, confidential, impartial and independent advice on a range of issues and provides links to Citizens Advice across the UK.

GOV.UK

The official website for UK government departments, GOV.UK provides up-to-date information from across UK government departments on topics ranging from travel safety and parental leave to special educational needs and local NHS services. It includes links to HMRC forms and calculators and HMRC online services, as well as tax guidance.

Equality and Human Rights Commission

The commission promotes and upholds equality and human rights ideals and laws across England, Scotland and Wales. The website provides information on discrimination and your rights.

Ethnic Minority Foundation

The charity works to identify and meet the needs of minority ethnic communities.

HM Revenue & Customs (HMRC) – GOV.UK

This is the homepage for HMRC on GOV.UK. It links to tax guidance and HMRC publications, including leaflets/forms and the online facility for Self Assessment returns.

Law Works

LawWorks is a charity that operates in England and Wales. The website guides you to lawyers who give their time free of charge to members of the public on a low income to help solve legal problems.

Legal Aid  – GOV.UK

This guidance explains what legal aid is and when you might be able to get legal aid. It explains the rules for England or Wales and provides links to Legal Aid information for Scotland and Northern Ireland.

Moneyfacts

The website lets you compare different investments, pensions, loans etc. Moneyfacts states that the website is independent and committed to providing up-to-date information.

Money Advice Service

This is a website to help you make the most of your money, which was set up by the government. It provides guidance on improving your finances, as well as tools and calculators. It operates UK-wide.

National Savings and Investments (NS&I)

This is a user-friendly website with details of NS&I products and a facility to check Premium Bond draws. There is also a table of the latest interest rates.

Parliamentary Ombudsman

The Parliamentary and Health Service Ombudsman undertake independent investigations into complaints about government departments, a range of other public bodies, and the National Health Service.

Scottish Public Services Ombudsman (SPSO)

The Scottish Public Services Ombudsman undertakes independent investigations into complaints about councils, the National Health Service (in Scotland), the Scottish Government and Revenue Scotland.

TaxAid

TaxAid is a UK charity providing free tax advice to people who cannot afford to pay a professional adviser. The service is independent and confidential.

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Disabled people and carers

Action on Hearing Loss (formerly RNID)

Action on Hearing Loss is the largest charity representing people with hearing loss in the UK. The website provides guidance on all aspects of hearing loss and it also has a shop where you can buy their products that are designed to help people with hearing loss.

carehome.co.uk

Provides a list of care homes, residential homes and nursing homes, together with reviews, in the UK.

Anchor Hanover

Anchor Hanover claims to be the largest not-for-profit provider of housing, care and support for older people in England.

Benefits and Work

The site, independent of the Department for Work and Pensions (DWP), provides information about incapacity and disability benefits such as employment and support allowance, personal independence payment, disability living allowance and incapacity benefit as well as other benefit entitlements.

Carers Trust

Carers Trust is a major charity for, with and about carers. The charity aims to improve support and services for unpaid carers. The website provides guidance to support carers.

Contact

Contact is a national charity which specifically offers advice, support and information to parents of disabled children. The website provides information and resources for parents, including about benefits.

Digital Unite

Digital Unite provides computer and internet training on a one to one basis for the over 50s across the UK.

Disability Rights UK

The charity’s website is a comprehensive source of disability information and advice on social security benefits, tax credits and social care.

GOV.UK – disabled people

The UK government’s official website has a dedicated section on disabilities giving information on the support available and rights of disabled people.

Mencap

Mencap supports those with a learning disability and the website has guidance on benefits and other sources of help.

Mind

Mind is a leading mental health charity in England and Wales. It offers information and helplines and also has a special section on managing on benefits.

National Careline

A not-for-profit company offering information about care and support for older people, their carers and their families.

Royal National Institute for Blind People (RNIB)

The charity offers practical support and advice to anyone with a sight problem. The website provides information and factsheets. The charity also offers RNIB Connect, which is a community bringing together anyone affected by sight loss.

Scope

Scope is a charity that works for equality for disabled people. Its website gives information on many disability issues and links to other sources of help.

Young Carers Initiative

The Children’s Society runs the National Young Carers Initiative and this special section of their website gives plenty of information on issues young carers may face and details of local support groups.

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Low-income workers

Advisory, Conciliation and Arbitration Service (ACAS)

ACAS provide information on employment rights and work issues generally, together with a confidential helpline.

BEIS - Department for Business, Energy & Industrial Strategy – GOV.UK

The index page for BEIS on GOV.UK provides useful information on a wide range of issues affecting people in business.

Business Gateway (Scotland)

Business Gateway offers practical help for people wanting to run a business in Scotland.

Business and self-employed – GOV.UK

GOV.UK resource for people starting up and running a business in the UK, including help if you are self-employed or a sole trader.

Federation of Small Businesses

The Federation of Small Businesses (FSB) is the UK's largest campaigning pressure group promoting and protecting the interests of the self-employed and owners of small firms. It offers support and advice to its members.

Business Wales

This is a Welsh government website that offers practical help for people wanting to run a business in Wales.

Health and Safety Executive

The Health and Safety Executive helps workers understand how they can stay safe and well at work. The website provides information for all workers on their rights and responsibilities in relation to health and safety issues at work.

NIBusinessinfo.co.uk (N Ireland)

This is a website that provides practical help for people wanting to run a business in Northern Ireland.

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Migrants

British Council

The UK's international organisation for educational opportunities and cultural relations; it is represented in over 100 countries worldwide. The website has information on learning English, and studying or working abroad.

Consonant

(Previously known as the Migrants Resource Centre.) Advice on a range of issues for migrants, primarily in London.

Evelyn Oldfield Unit

This is a charitable organisation that provides, develops and coordinates support for migrants, refugees and asylum seekers.

Gangmasters & Labour Abuse Authority

The Gangmasters & Labour Abuse Authority regulates those who supply labour or use workers to provide services in agriculture, forestry, horticulture, shellfish gathering and food processing and packaging. Its aim is to protect vulnerable and exploited workers. The website provides useful information on workers’ rights.

Health and Safety Executive

The Health and Safety Executive helps workers understand how they can stay safe and well at work. This section of the website provides information for migrant workers on their rights and responsibilities in relation to health and safety issues at work.

Migrants Rights Network

The organisation promotes the rights of all migrants, regardless of where they are from, where they live and why they are in the UK.

The Refugee Council

The Refugee Council is one of the leading charities in the UK offering help and support to asylum seekers and refugees.  

TUC

The Trades Union Congress organisation provides useful information on worker rights.

UKCISA

The UK Council for International Student Affairs provides advice and information to international students studying in the UK and to UK students studying abroad.

UK Visas and Immigration – GOV.UK

The government body responsible for controlling migration to the UK. They consider applications for permission to enter or stay in the UK, and for citizenship and asylum.

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Pensioners

Age UK

The Age UK Group works to improve later life for everyone by providing life-enhancing services and vital support. The website provides information on benefits and entitlements, as well as pensions and legal issues.

Digital Unite

Digital Unite provides computer and internet training on a one to one basis for the over 50s throughout the UK.

Elderly Accommodation Counsel – HousingCare

The website and charity offer advice and information about all forms of accommodation for older people.

National Pensioners Convention

NPC calls itself the voice of the pensioners' movement. Their main aim is to promote the welfare and interests of pensioners. They organise campaigns on issues that affect pensioners. Membership is mainly pensioner groups but individuals can also join. They produce various useful publications and overall this is a site well worth browsing.

Pensions Advisory Service

The Pensions Advisory Service (TPAS) is an independent not-for-profit organisation providing free information, advice and guidance on pensions, including state, company, personal and stakeholder schemes.

Retirement Expert

The website contains various articles and tips for retired people.

Saga

The website for the over 50s contains advice on a variety of topics including money and finance

Tax Help for Older People

Tax Help for Older People is a charitable service providing free advice on personal tax to older people on low incomes who could not otherwise afford professional help. If this applies to you and you need some help with your tax, you can phone the helpline on 01308 488066.

University of the Third Age/Third Age Trust

The University of the Third Age (U3A) encourages people of retirement age to carry on learning. Various groups around the country organise themselves for the purpose of learning and there are also online courses.

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Students

Aimhigher – GOV.UK

GOV.UK's university and higher education pages provide information on what university can do for you, getting into higher education, student life and more.

British Council

The UK's international organisation for educational opportunities and cultural relations; it is represented in over 100 countries worldwide. The website has information on taking exams, and studying or working abroad.

CPAG in Scotland Benefits for Students Project

The website provides benefits information for students in Scotland, including a free online handbook.

Department of Education Northern Ireland – NI Direct

There is information for higher education students on the NI Direct website.

National Youth Agency

The National Youth Agency supports, trains and enables youth workers.

NUS

The National Union of Students website provides advice on careers and student jobs..

Open University

The Open University’s website provides degree, diploma, certificate or just for interest courses for all ages.

Prospects

Prospects help to guide students and graduates, by providing graduate career and post-graduate study options. They provide information, advice and opportunities.

STA Travel

STA Travel specialise in travel for students and young people.

Student Finance – GOV.UK

This GOV.UK page has been designed to provide students from England with help and guidance in applying for Student Financial Support. It also provides links to student finance information for students from Northern Ireland, Scotland or Wales.

Student Loans Company

The Student Loans Company (SLC) is a public sector organisation that administers student loans.

Student Loan Repayments

This is the Student Loan Company’s website providing information on paying back your student loan.

The International Association for the Exchange of Students for Technical Experience

This is the website for student exchange visits managed by the British Council.

TheMix

This is a UK charity that provides free support for young people under 25. Its website provides information for young people aged under 25 on a range of issues.

UCAS

UCAS is an independent charity that provides information, advice and admissions services. It is also the official processing/clearing house for applications for university.

UKCISA

The UK Council for International Student Affairs provides advice and information to international students studying in the UK and to UK students studying abroad.

Volunteering – GOV.UK

GOV.UK provides information on volunteering and work placements.

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Bereaved

Tax Help for Older People

Tax Help for Older People is a charitable service providing free advice on personal tax to older people on low incomes who could not otherwise afford professional help. If this applies to you and you need some help with your tax, you can phone the helpline on 01308 488066.

It has published comprehensive guidance in 'A Guide to Taxation at Bereavement', which is downloadable from their website.

What to do when someone dies – GOV.UK

GOV.UK provides information about what to do after someone dies.

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Debt Advice

The following organisations offer free advice and support for those in debt.

StepChange
National Debtline – England and Wales 
National Debtline – Scotland 
Citizens Advice
Christians Against Poverty
Shelter
Debt Support Trust
Money

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