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tablet showing 3 faces, a happy face, a indifferent face, and a sad face to rate service. A person is pressing the sad face
Published on 28 February 2024

PAC report highlights the problem of poor HMRC service levels

The Low Incomes Tax Reform Group (LITRG) has welcomed the publication of a report by the House of Commons’ Public Accounts Committee highlighting the ‘conscious choices’ being made by HMRC and HM Treasury that have resulted in the continuing deterioration of HMRC customer service levels....

example of a payslip showing 'Tax code' section and a calculator
Published on 23 February 2024

Check your PAYE code carefully

HM Revenue & Customs (HMRC) have started to issue PAYE codes for the next tax year – 2024/25. You may receive a paper coding notice (form P2), or alternatively an email notification that your new code is available to see in your personal tax account (PTA). In this article, we look at some of the...

Yellow road sign with black lettering 'CHANGE JUST AHEAD' background of a blue sky with few white clouds
Published on 21 February 2024

Changes to reporting income from self-employment and partnerships

This month HMRC are writing to around 100,000 unrepresented self-employed individuals or trading partnerships who do not have an accounting period ending between 31 March and 5 April. The letter is highlighting significant new changes to how these businesses will need to report their accounting info...

paper tax return with a calculator and a wooden stamper, the words 'TAX REFUND' are stamped on the page
Published on 20 February 2024

Tips to follow when submitting a P87 tax refund form

HMRC issue some tax refunds automatically. In other cases, you need to actively claim tax refunds. For example, for job-related expenses that you paid for yourself, you need to make a claim by completing form P87. For refunds relating to the 2019/20 tax year, you need to make your claim by 5 Ap...

a person writing on a board filled with graphs, charts and icons, with the word 'SURVEY' in the middle
Published on 12 February 2024

Have your say on HMRC’s service

Every year, HM Revenue & Customs (HMRC) publish a report on their Charter. These reports set out HMRC’s performance against the HMRC Charter. This is your chance to complete a survey and tell us how you think HMRC have performed. We will use your feedback when we write our comments for the HMRC ...

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