In this report, we consider and use a range of complementary and supporting evidence, including face-to-face, telephone and online research, to comment on whether government digital services such as GOV.UK, GOV.UK Verify and HMRC’s digital tax accounts and their supporting material meet the needs of...
The Low Incomes Tax Reform Group (LITRG) published a new report today highlighting the growing problem of ‘digital exclusion’. It provides new evidence that government efforts to move services and transactions online are disadvantaging older people, those with disabilities and the self-employed in particular....
LITRG have participated in the consultations about tribunals reform which followed the recent White Paper. In a series of contributions, we have considered specific aspects of the proposals for reforming the tax appeal tribunals from the perspective of a user on a low to modest income, who is probably unrepresented. In our report Tax Appeals - a low income perspective, we look at the reform from t...