HMRC’s extra support team is a small team of specially trained advisers who can spend more time with individuals who are often in vulnerable circumstances and so offer a more personalised service. The team do not follow scripts rigidly. They also join things up with other parts of HMRC, so that you ...

All customers potentially face problems when interacting with HMRC due to the complexity of the UK’s tax system and HMRC’s work. However, these problems can be made worse for some customers with additional needs such as a disability. Here we explore the various services that HMRC offer for people ...

If you can't find what you need on GOV.UK or you need to contact HMRC for another reason, there are many different ways to do this, such as telephone, online (including webchat) and by letter. We can't tell you what the best way is to contact HMRC as this will depend on lots of things, but we ...

When you buy goods online from overseas as a consumer, you may find that you have to pay additional charges and taxes, on top of the cost of the goods. Typically, you may have to pay value added tax (VAT) and customs duty. You may also have to pay excise duty.

Value added tax (VAT) is a sales tax charged by VAT registered traders on the value of goods and services supplied to their customers in the UK. VAT is a complex tax and this section gives a basic overview only. The concept of a supply of goods and services is specific to VAT law. The most common ...

When a person dies, there are usually tax issues to be dealt with. These include dealing with the deceased’s tax affairs to their date of death and then dealing with any income or gains that arise in connection with their estate (by ‘estate’ we mean everything they owned at death, such as their ...