How do I appeal a tax credits decision?

Updated on 27 June 2018

Many, but not all, of the decisions made by the Tax Credit Office about your claim and payments can be challenged by an appeal to an independent tribunal. On this page, we walk you through how to appeal a tax credit decision.

The Government is gradually introducing universal credit, a new benefit which will eventually replace tax credits, and some other social security benefits. Universal credit is being introduced geographically and in areas where the full (digital) service is available, it may no longer be possible to make a new claim for tax credits. Existing tax credit claimants are expected to be moved across to universal credit between 2019 and 2023. You can find out more about this in our universal credit section.


For decisions made on or after 6 April 2014, claimants must ask HMRC for a review of the decision before they can appeal to an independent tribunal. This is called ‘mandatory reconsideration’.

Which decisions can I appeal?

Decisions that you can appeal Decisions that you cannot appeal
  • Decisions about how your tax credits have been worked out and the amount of tax credits you have been awarded
  • A decision to charge interest on an overpayment
  • A decision to charge a penalty
  • A decision to undertaken an enquiry – you can appeal to bring the process to an end
  • A decision that you must repay an overpayment (where the overpayments is correct and you have been paid more than your actual entitlement)
  • A decision about the rate of recovery
  • A decision about how your tax credits are paid to you
  • A decision that your claim is incomplete


As noted in the table above, you cannot appeal against a decision that you must repay an overpayment. You can appeal against the decision on the award that led to the overpayment, but if you have actually been overpaid and have received more than you are entitled to, you cannot appeal against HM Revenue & Customs’ (HMRC) decision to recover the overpayment.

Instead, you need to use the dispute route. This is used where you have been overpaid but think you should not have to pay it back because it was caused by HMRC’s mistake and you met all of your responsibilities.

In cases where you can formally appeal, the decision is looked at again by a tribunal, which is completely independent of HMRC. This is called a First-tier Tribunal (Social Entitlement Chamber), which also deals with social security benefit appeals. The appeal will be heard and decided by one legally qualified person, known as a judge, although the procedure should be less formal than in court. For decisions made on or after 6 April 2014, you must ask HMRC to review their original decision (called mandatory reconsideration) before you can appeal to the First-tier Tribunal.

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What is the appeals process for decisions made on or after 6 April 2014?

For decisions made on or after 6 April 2014, there is a two stage process to follow. The first stage is to ask HMRC to reconsider their original decision. This is called mandatory reconsideration. The second stage is to appeal to the First-tier Tribunal. This is called ‘direct lodgement’.

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How do I request a mandatory reconsideration?

You can request a mandatory reconsideration by telephone or in writing (either on-line or by post) using form WTC/AP. We recommend you send the request in writing and keep a copy of the form. If you send the request by post, we suggest that you get proof of postage. 

You must ask for the reconsideration with 30 days of the date of the tax credits decision notice (normally your award notice, but if you are refused tax credits it may be a letter).

Late requests for mandatory reconsideration are possible, as long as they are made within 13 months from the date on this award notice or letter. If your request for reconsideration is late you must:

  1. Explain you are applying for an extension of the 30-day time limit.
  2. Give reasons why you are asking for a late request.

HMRC will only accept a late request if they are satisfied that due to special circumstances it was not practical for your request to be within the 30-day time limit and it would be reasonable in the circumstances for you to be given an extension.

Under the old appeal process (for decisions made before 6 April 2014), if HMRC refused a late appeal it would be up to the Tribunal to decide whether it could be accepted. However, under the new rules, there is no right of appeal against HMRC’s refusal to allow a late mandatory reconsideration request.

Sometimes HMRC will write to you asking for further information. The letter may tell you that they will not change their decision unless you can send additional evidence and it may ask you to indicate whether you want to withdraw your mandatory reconsideration request (any overpayment would remain) or whether you want to send additional evidence. The letter is silent on the third option which is to allow the mandatory reconsideration to continue. You should seek advice before withdrawing your mandatory reconsideration request.

HMRC will then make a mandatory reconsideration decision. There is no time limit for them to do this other than they must do it ‘as soon as reasonably practicable’. This will either be that the original decision stands (they refuse your request for reconsideration), they change the original decision or they cancel the original decision.

You will receive a notification letter explaining the decision. This should explain why HMRC have made their decision.

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What if I am not happy with the mandatory reconsideration decision?

The notification letter should also explain what to do if you are not happy with HMRC’s decision. You will have one calendar month to send your appeal to the Tribunals service. If you are outside this time limit you must give reasons why the appeal is late.

Under the old process, HMRC would send the case to Tribunal, but under the new system you are responsible for sending the appeal to the Tribunal service. This is called ‘direct lodgement’. You can send your appeal to the Tribunal using form SSCS5. You must include a copy of the mandatory reconsideration notice that you received from HMRC (you should have received two copies). The Tribunal service publish a booklet to help you fill in the form.

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What is the appeals process for decisions made before 6 April 2014?

For decisions made prior to 6 April 2014, you should send an appeal letter or form to HMRC. You can write a letter, but this must include the same information you are asked to give on the official appeal form.

You must appeal within 30 days of the date on the tax credits decision notice (normally your award notice, but if you are refused tax credits it may be a letter).  Late appeals are possible, as long as they are made within an absolute deadline of 13 months from the date on this award notice or letter.  If your appeal is late, you must also include an explanation as to why it was not made in time.  If HMRC object to your appeal because it is late, the tribunal will make the final decision whether to hear your case.

If you are challenging a decision on a joint claim, you and your partner (or either one of you) can make the appeal.  If just one partner appeals, the other still has the right to attend the tribunal hearing, and should also be sent copies of the appeal papers.

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Do I have to repay the debt during my appeal?

As soon as you submit your mandatory reconsideration request, HMRC should suspend recovery of the debt. Only if you settle your appeal, withdraw your appeal or your appeal is heard by a Tribunal will the debt start being recovered again.

If you are disputing, rather than appealing, then HMRC will not suspend recovery and you will need to make an arrangement to repay. See our overpayment section for more information.

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What happens if HMRC have made a mistake?

Some tax credit decisions can be looked at again, even though the 13-month deadline for appealing has passed. This can happen in cases where the Tax Credit Office admits to having made a mistake and agrees to simply correct it and change the decision in your favour, without your having to formally appeal. This can happen up to five years from the date when the decision was made so long as you did not materially contribute to the mistake. This is called ‘official error’. You can find out more on our website for advisers.

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Can I withdraw my appeal?

You can withdraw your appeal if you decide you do not wish to go ahead with it. If HMRC object to your doing this, they must write to you within 30 days. If they do not do this, your appeal is treated as withdrawn.

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Should I take legal advice?

Although appeal tribunals are less formal than going to court, you should still get advice about preparing your case. Check GOV.UK's Legal Adviser Finder for any local ‘welfare benefits’ advice agencies that might be able to help you. Some agencies may also be able to represent you at an appeal hearing.

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More information

This page gives a brief overview of the appeals process for tax credit decisions. For more detailed information, visit the following pages on our website for advisers:

Tax Credits: Official Error

Tax Credits: Appeals

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