Updated on 13 May 2025

HMRC’s online community forums are closing!

Announcements

HMRC’s online customer forums will close on 30 June 2025. If you like to use the forums, make sure you get any remaining queries in by the beginning of June. 

A sign hanging on a door that reads 'SORRY WE'RE CLOSED'.
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HMRC have announced the closure of its customer (and agent) online forums, effective 30 June 2025. Although some people may find posting a question in the forums much easier and more convenient than other ways of contacting them, HMRC have said: 

HMRC’s online Customer and Agent Forums will close on 30 June 2025 in response to the increasing popularity of our newer digital support channels.   

HMRC’s Digital Assistant, Webchat, and social media channels offer a range of tailored support for customers, addressing queries quickly and efficiently with our online guidance often removing the need to get in touch at all for many enquiries.  

The closure aligns with HMRC's Digital Channel Strategy, which prioritises services that are quick and easy to use, allow customers to self-serve and provide automated solutions with real-time support.  

Closing the forums also allows us to redirect resource to support our most popular channels and develop technologies that meet current and future customer needs.    

In preparation for the closure, the forums will stop accepting new queries from early June 2025.

You can find our guidance on using the customer forums, HMRC’s digital assistant and webchat in the Getting help from HMRC section of our website.

Our guidance will be updated with more information about the exact scope of HMRC’s social media channels to answer queries, if and when this becomes available. In the meantime, we can point you to a GOV.UK page which briefly sets out HMRC’s current social media options for customers. In it, they also set out what they expect from you and what you can expect from them.

Meredith McCammond
Technical officer

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