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Updated on 29 November 2016

Digital services for taxpayers – effectiveness and engagement

In this report, we consider and use a range of complementary and supporting evidence, including face-to-face, telephone and online research, to comment on whether government digital services such as GOV.UK, GOV.UK Verify and HMRC’s digital tax accounts and their supporting material meet the needs ...

A person sat at a desk with a colourful highlight across the image with the word 'EXPENSES' in white text.
Updated on 17 November 2014

Travel expenses for the low-paid – time for a rethink?

In view of financial pressures on low-paid agency workers, it is unsurprising that they are drawn to ‘umbrella’ arrangements which give them some tax relief on their travel expenses and increase their take home pay. This report looks at how concerns about the use of ‘traditional’ umbrella ...

different groups of brightly coloured figures
Updated on 13 January 2004

Students, the case for making life easier

This report published in January 2001 looks at the problems that students face with the current tax system and recommends a set of measures geared towards treating students as a separate category of customer within the Inland Revenue.

a wooden figure picking up fallen domino's
Updated on 12 January 2004

Representing the unrepresented

This Report published in January 2001 which gives an account of the LITRG's activities since the publication of 'The Taxman's Response' in July 1999 and its aims for the next few years.

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