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Updated on 29 November 2016

Digital services for taxpayers – effectiveness and engagement

In this report, we consider and use a range of complementary and supporting evidence, including face-to-face, telephone and online research, to comment on whether government digital services such as GOV.UK, GOV.UK Verify and HMRC’s digital tax accounts and their supporting material meet the needs ...

A person sat at a desk with a colourful highlight across the image with the word 'EXPENSES' in white text.
Updated on 17 November 2014

Travel expenses for the low-paid – time for a rethink?

In view of financial pressures on low-paid agency workers, it is unsurprising that they are drawn to ‘umbrella’ arrangements which give them some tax relief on their travel expenses and increase their take home pay. This report looks at how concerns about the use of ‘traditional’ umbrella ...

A hand held stamper laid on its side, a stamp has been made in red ink, the stamp reads 'APPEAL'.
Updated on 21 September 2006

Tax Appeals - a low income perspective

LITRG have participated in the consultations about tribunals reform which followed the recent White Paper. In a series of contributions, we have considered specific aspects of the proposals for reforming the tax appeal tribunals from the perspective of a user on a low to modest income, who is ...

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