In this report, we consider and use a range of complementary and supporting evidence, including face-to-face, telephone and online research, to comment on whether government digital services such as GOV.UK, GOV.UK Verify and HMRC’s digital tax accounts and their supporting material meet the needs ...

The Low Incomes Tax Reform Group (LITRG) published a new report today highlighting the growing problem of ‘digital exclusion’. It provides new evidence that government efforts to move services and transactions online are disadvantaging older people, those with disabilities and the self-employed in ...

For too long pensioners on low incomes have been a low priority in the tax world of HMRC. The merger of the old Inland Revenue and Customs & Excise has focused on business tax to the detriment of the low-income pensioner. LITRG’s latest report ‘Older people on low incomes: the case for tax ...

A comprehensive report by the Low Incomes Tax Reform Group (LITRG) is calling for HM Revenue & Customs (HMRC) to review the VAT reliefs given to disabled people. The report also focuses on the need for better administration of the reliefs to make them easier to obtain, and a re-think on VAT ...