You may have recently contacted HMRC and are now waiting for a response – for example, after sending in a form via post or requesting a refund after submitting your tax return. On this page, we explain the various tools that you can use to check the progress of your reply and how to chase HMRC, if ...

For a long time, LITRG have been concerned about the problems that migrant workers to the UK might face in understanding and navigating the UK tax system. To help address this we have created a page of guidance, bringing together as much help as possible into one place. We have also created a set ...

For bereavement and inheritance tax matters, including trusts and estates, we set out below some sources of information and support that you might find helpful. 

With HMRC now using different methods of supporting and contacting people, it is important to understand how to protect your equipment and your personal details and information from theft, loss, attack or damage.

All customers potentially face problems when interacting with HMRC due to the complexity of the UK’s tax system and HMRC’s work. However, these problems can be made worse for some customers with additional needs such as a disability. Here we explore the various services that HMRC offer for people ...

HMRC’s extra support team is a small team of specially trained advisers who can spend more time with individuals who are often in vulnerable circumstances and so offer a more personalised service. The team do not follow scripts rigidly. They also join things up with other parts of HMRC, so that you ...