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tablet showing 3 faces, a happy face, a indifferent face, and a sad face to rate service. A person is pressing the sad face
Updated on 28 February 2024

PAC report highlights the problem of poor HMRC service levels

The Low Incomes Tax Reform Group (LITRG) has welcomed the publication of a report by the House of Commons’ Public Accounts Committee highlighting the ‘conscious choices’ being made by HMRC and HM Treasury that have resulted in the continuing deterioration of HMRC customer service levels.

Chalk board with the words 'NOTHING TO DO' written in white chalk.
Updated on 10 January 2024

There is no new ‘side hustle tax’, say tax experts

The Low Incomes Tax Reform Group has reassured those selling goods and services online that they won’t be subject to a new “side hustle tax”, despite information online in the past few days suggesting otherwise.

a white jigsaw, the one missing piece has the word 'PRIORITIES' on it in black text.
Updated on 10 January 2024

HMRC’s digital shift needs taxpayer buy-in

The Low Incomes Tax Reform Group (LITRG) has responded to the news1 that between 11 December and 31 January, HMRC’s self assessment helpline will focus only on ‘priority queries’, with other enquiries directed online.

A black keyboard, one key has the word 'TAX' printed on it in white text.
Updated on 27 November 2023

HMRC must mitigate burden of digital tax reporting for smallest businesses

The Low Incomes Tax Reform Group (LITRG) has welcomed the main findings of the Public Accounts Committee’s review of HMRC’s progress with its Making Tax Digital (MTD) programme, as set out in its report published today, especially in relation to the impact on unrepresented taxpayers.

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