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Press release

wooden blocks falling on one another then an outline of a person with their hand held out stopping the blocks from falling further
Published on 20 March 2024

HMRC helplines - Institute welcomes halting of cuts

The Chartered Institute of Taxation (CIOT) and its Low Incomes Tax Reform Group (LITRG) have welcomed today’s announcement1 by HMRC that they will be putting planned helpline closures on hold while they consider how best to help taxpayers harness online services....

tablet showing 3 faces, a happy face, a indifferent face, and a sad face to rate service. A person is pressing the sad face
Published on 28 February 2024

PAC report highlights the problem of poor HMRC service levels

The Low Incomes Tax Reform Group (LITRG) has welcomed the publication of a report by the House of Commons’ Public Accounts Committee highlighting the ‘conscious choices’ being made by HMRC and HM Treasury that have resulted in the continuing deterioration of HMRC customer service levels....

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