LITRG Successes

Updated on 10 September 2020

Detailing the various successes and highlights of the Low Incomes Tax Reform Group


LITRG’s objectives for 2020 have altered due to the coronavirus pandemic and the consequent diversion of our resources into producing guidance on support available to the public. This has been hard work, but has been well received.  

We are delighted that the LITRG team won Best Specialist Team in a Public or Not for Profit Organisation category of Tolley’s Taxation Awards 2020.  

LITRG Tolleys Taxation Awards winners 2020

We are also delighted that one of our Technical officers, Meredith McCammond won the Tax Rising Star award. A thoroughly well-deserved win.

LITRG Meredith McCammond Tolley Taxation Awards 2020 winner

Finally, our former Technical Director and ongoing volunteer, Robin Williamson MBE, was awarded the Lifetime Achievement award. A hat trick for LITRG! 

LITRG Tolleys Taxation Awards winner 2020 Robin Williamson MBE


In 2019, there were 5.5million visitors across the four websites – impressive growth despite the closing down of one of our sub-sites early in 2019.   

Infographic showing the 2019 LITRG website statistics

A selection of our other successes in the year is outlined below.  

Correcting inaccurate guidance 
Following representations by LITRG, several pieces of guidance on GOV.UK have been amended to correct misleading statements or errors and to add additional information.  

Giving tax training and helping other organisations
LITRG was invited to run workshops at several events such as the UNISON Care Workers event, NASUWT (The Teachers’ Union) and the Talk Money week.  These were an opportunity to promote LITRG’s work and our websites.  

Disguised remuneration loan charge: guidance
LITRG has continued to lead the field in publishing accessible guidance about the disguised remuneration loan charge and what it means in practical terms. This material has been heavily quoted and linked to on other websites. Our lead on labour market issues met with the FST, along with the CIOT President, to discuss the loan charge – the FST subsequently publicly acknowledged LITRG’s work on the loan charge.  

Working with government bodies
The LITRG team worked closely with the Office of Tax Simplification on their autumn 2019 report on life events and many of the points we made were included in the final report. 

LITRG was the only organisation to provide a submission to the Law Commission with detailed comments on the tax and benefit consequences of surrogacy arrangements. As a result, we have facilitated a meeting between the Law Commission and HMRC to discuss the proposals further.  

Helping HMRC to improve customer experience
LITRG has met several times with HMRC to help them understand the customer journey in compliance cases and how customers requiring extra support are dealt with during compliance investigations. This has also included commenting on communications that are used in such investigations.  

Supporting tax devolution
LITRG was mentioned in the Welsh Revenue Authority’s equality report in connection with our help regarding the Authority’s objectives.  

LITRG’s views have been sought by several organisations in Scotland, including the Scottish Government, in respect of their work on raising awareness of Scottish taxes. 

Campaigning for change on low-income workers’ pensions
LITRG, together with Baroness Ros Altmann, has continued to lead a group of professional body and pensions industry representatives to campaign for equal tax relief for low-income workers making pension contributions to net pay arrangement schemes as compared to those in relief at source schemes. The group has gained interest in the issue with a number of politicians from different parties, culminating in a government commitment to review the issue and seek a resolution.


Almost 5 million web users reached across our four websites – a significant increase on the 3 million in 2016 and just over 4 million in 2017.

20th anniversary
In 2018, the CIOT marked 20 years since LITRG was set up by past President John Andrews.

Help for people affected by the loan charge
LITRG’s articles explaining the loan charge for unrepresented taxpayers were widely welcomed by CIOT members, the wider profession and campaign groups

Help to Save scheme improvements
HMRC took on board a number of LITRG recommended changes to the draft Help to Save regulations. HMRC also accepted all of LITRG’s recommendations for changes to draft Help to Save guidance.

Tax guidance for people making investment decisions
The Financial Conduct Authority amended its handbook to include a new rule requiring advisers to consider the impact of tax and access to state benefits following representations from LITRG.

Remittance basis of taxation
Following LITRG representations, HMRC introduced temporary guidance (until legislation can be put in place) to clarify the treatment of savings income in relation to the remittance basis of taxation.

Widowed Parent’s Allowance
LITRG supported the Childhood Bereavement Network in their Supreme Court Case on Widowed Parent’s Allowance by providing calculations and examples on various tax and benefit interactions.

Carer’s Allowance Supplement, Scotland
Following LITRG’s work in Scotland, amendments were made to the text of letters sent out in relation to Carer’s Allowance Supplement payments to ensure the tax treatment and interactions with tax credits were explained correctly.

Carers Report
In May 2018, LITRG published a comprehensive report highlighting how care workers are losing out because of the confusing and unhelpful way in which their working arrangements and low pay interact with tax, welfare and minimum wage rules. The report was widely welcomed and was highlighted by Catherine McKinnell MP via a Parliamentary Question to the Chancellor of the Exchequer.


Over 4 million web users reached across our four websites.

Marriage allowance
The law has now been changed to allow claims to the transferable marriage allowance to be made on behalf of deceased spouses or civil partners. Previously such claims have been rejected. Such claims can now be made going back four years which will enable those who have tried to claim in the past and been refused to reclaim.

Deferment of Class 2 abolition
Our lobbying on behalf of the self-employed on very small profits, who would have to have made Class 3 National Insurance contributions when Class 2 was due to be abolished if they wished to save towards the state retirement pension paid off; the proposed abolition of Class 2 was deferred for a year so that further consultations can take place. Note that in 2018, the government decided to withdraw its intention to abolish Class 2. 

Qualifying carer relief
Following LITRG campaigning, the Chancellor announced the extension of qualifying care relief to carers for people who have funded their own care.

The self-employed and universal credit
LITRG report Self-employed claimants of universal credit – lifting the burdens, published in October 2017, was cited in the House of Lords by Baroness Donaghy, following a meeting with LITRG. The report was also referenced in a letter written by the Chair of the Work and Pensions Committee to David Gauke, then Secretary of State for Work and Pensions. It was also picked up extensively by the media and led to invitations to give evidence to the Work and Pensions Committee. Stephen Timms MP tabled a number of questions at PMQs on self-employment off the back of the report.

Life assurance gains
Following work from the LITRG and CIOT, HMRC introduced a four-year time limit to claim for recalculation under the new rules instead of a much shorter window that was originally proposed in draft legislation.

Making Tax Digital
LITRG succeeded in getting exemptions included for the digitally excluded, following on from our earlier work on the Bishop VAT case.

Changes to the Tax Credit regulations
Changes were made to the Tax Credit regulations to protect tax credit claimants from residential landlord changes.


Over 2.9 million web users reached across our four websites.

LITRG was mentioned in the Work and Pensions Committee Concentrix report 45 times. 

Improving housing availability
Rent-a-room relief, which provides tax relief for those who take in a lodger, had not been increased since 1997. We argued that the limit of the relief should be doubled, enabling more homeowners to offer accommodation to third parties in their own homes, improving the availability of housing while providing useful tax-free income to the homeowner. In April 2016 the government increased the relief from £4,250 to £7,500 per year.

Encouraging the roll out of Tell Us Once
Notifying the death of a loved one is never easy. Tell Us Once, available throughout much of Great Britain and being considered for roll-out in Northern Ireland too, enables the registrar to advise other government departments and agencies about the death.

Ensuring that carers who stay overnight are not unfairly taxed
Often disabled people require overnight assistance, so we successfully campaigned for the introduction of a specific exemption from tax when a care and support employer provides their carer with board and lodging.

Scrapping of the proposed changes to tax credits in 2016 that would have dramatically reduced the financial support received by low income families
Many campaigners contributed to the defeat of these proposals, including LITRG. Our major concern was the proposed speed of introduction, resulting as it would have done in significantly less cash being available to families in a very short space of time which, combined with other changes, would have resulted in low-paid families suffering severe financial detriment. Our briefings on the subject were much quoted in parliament.


Robin Williamson, Technical Director of the LITRG from 2003 to 2018, was awarded an MBE in recognition of his work for low income taxpayers

Over 2.5 million web users reached across our four websites.

Introduction of composite Notice of Coding
Most workers and pensioners have tax deducted from their pay using the PAYE system. This document provides them with a way of checking they are paying the correct amount of tax on their various income sources, and understanding the complex coding system used by HMRC.

Introduction of Simple Assessment
For taxpayers who have not paid the correct amount of tax during the year, this should enable them to more easily comply with their taxation obligations and settle their debts without having to complete tax returns.

Increased protection for vulnerable taxpayers when direct recovery of debts introduced
Through discussions with government we achieved amendments to draft legislation and guidance to provide greater protection to vulnerable taxpayers who have debts outstanding to the tax authorities to make sure they are not subject to the direct recovery of debts process inappropriately. The safeguards were written into the second Finance Act for 2015.

Obtaining changes to bereavement support payment
Working with other interested parties we obtained tax-free status for the bereavement support allowance, which replaced the widowed parents allowance in 2017.

Ensuring that disabled people who employ carers are entitled to claim employment allowance
This saves them employer’s NIC on £3,000 of their wages bill. Original proposals excluded such employers from claiming the allowance despite many being encouraged to employ their carers as a result of direct payments by local authorities.

Ensuring that the strengthened test for self-employment did not discriminate against low-paid disabled workers
The new test for self-employment was reshaped to recognise that disabled workers have a lower minimum hours requirement in the tax credit system.

Ensuring disabled trusts were available to a wide class of vulnerable people
Our campaign increased the potential classes of vulnerable people for whom such arrangements might be made. 

A selection of highlights from earlier years

Tax Guide for Students and Disability Tax Guide websites developed and published, part funded by HMRC. Tax Guide for Students provides information for students in relation to tax and collection of student loans. Disability Tax Guide provides information for those taking on a personal assistant.

Ensuring that alternative procedures are put in place for many who are digitally less able
We assisted many appellants in a VAT case which has ensured other channels, such as paper and/or telephone, must be available for the digitally less able.

Ensuring that care & support employers can file RTI payroll returns manually if they wish to do so
Many individuals have only recently become employers (due to the increased availability of personal budgets for care); many of them are disabled. We argued successfully that they should be entitled to special treatment and so be allowed to file their payroll returns due under RTI manually if they choose to do so.

technological innovation – Taxation Awards 2012 winners

RevenueBenefits set up as a partnership between the Low Incomes Tax Reform Group and Lasa, providing advisers with access to the latest information on the range of HMRC ‘products’, including tax credits, child benefit and guardian’s allowance, national minimum wage and child trust fund as well as information and guidance on the transition to universal credit. Shortly after launch, RevenueBenefits won the LexisNexis Taxation Awards 2012 'technological innovation' category.


Ensuring working hours requirements were applied more fairly
When the weekly working hours requirement for couples with children was raised from 16 to 24, we secured an exemption for couples where one parent is entitled to carer’s allowance, and a similar easement for claiming childcare support through tax credits.

Ensuring that references to "lunatics, idiots and insane persons" be removed from the tax code
Legislation that might have been considered objectionable in defining some groups of taxpayer was repealed and replaced by applying principles set out in general law.

We obtained a change in the law for disabled people with progressive conditions to allow them to take advantage of trusts
This was a gradual process which began in 2006 and culminated in the Finance Acts of 2013 and 2014.

Notional entitlement introduced
LITRG led a coalition of voluntary sector bodies that argued in favour of 'notional entitlement'. This meant that if a tax credit claimant was slow in reporting the start or break-up of a relationship, the tax credits they would have received had they claimed in their new capacity at the right time (their ‘notional entitlement’) would be set against any overpayment arising on their original claim which ended automatically on their change of status. Previously they would have to repay the overpayment on their original claim without any set-off, which could be financially punitive.

Foster and shared lives carers get relief from capital gains tax on sale of home
Before 2009, foster carers who looked after children in their own homes would, when they came to sell their home, be chargeable to capital gains tax (CGT) on so much of the resulting capital gain as related to the bedroom space occupied by the children they had fostered. This was because their fostering activity was deemed to be a ‘business’, so the part of their dwellings that was allocated to ‘business’ purposes was ineligible for private residence relief. For many years LITRG and other organisations campaigned to grant foster carers full private residence relief, which finally happened when the shared lives care relief was introduced in 2009.

Improved the tax treatment of foster carers and adult placement carers 
Started around 2003 or 2004, with our final recommendations becoming law in 2009.

Members of LITRG set up Tax Help for Older People, which became a nationwide charity harnessing the skills of tax professionals to give help and advice on tax to older people who could not afford the services of a tax adviser. 

When the then Chancellor introduced an Autumn Statement in which the personal tax allowances for the coming year were announced, LITRG lobbied for the age-related allowances to be announced at the same time. This meant that older taxpayers received just the one coding notice during the winter with the correct age allowances for the following year, rather than two – one in the winter and an updated one the following spring – which only served to confuse. This practice was followed until the age-related allowances were phased out in 2015/16.

Persuaded HMRC not to force "employers" of carers to file PAYE returns online
Provision for care and support employers to file RTI returns on paper was contained in Finance Act 2013.

Successfully led the campaign to have the effective operation of Extra Statutory Concession A19 which resulted in many thousands of low-income taxpayers having liabilities removed.

Persuaded HMRC to legislate for low-income migrants so that small amounts of income held overseas were ignored
These provisions were in Finance Act 2009 for 2008/09 et seq.

At our instigation HMRC set up a consultation group for people with disabilities. We also helped HMRC with their disability equality strategy.
The Disabled Customers Consultation Group (DCCG) had their first meeting in January 2008

Due to LITRG pressure in 2008, retirement annuities were transferred to the PAYE system so as to collect the correct amount of tax and to identify individuals due for repayments for up to six years.

Between 2008 and 2009, LITRG led a coalition of charities to ensure that HMRC agreed not to collect tax arrears from some 420,000 low-income pensioners.

In 2008, LITRG led the debate on the withdrawal of the 10% starting rate of tax which led to a change in government policy
The change in government policy was to increase the personal allowance so that those affected by the withdrawal of the 10% rate would not lose out.

Introduction of a simplified Self Assessment form
We were the primary movers in getting HMRC to introduce the simplified tax retun at the time when the full Self Assessment form was too complex for those on low incomes.

In 1999, we campaigned for and obtained the pre-announcement of the Blind Person's Allowance saving its recipients uncertainty and unnecessary paperwork.

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