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In June 2012 LITRG members carried out a mystery shopping exercise to test how well banks and building societies ensure their non-taxpaying customers can recover the tax deducted at source from their savings interest. This report sets out the disappointing results of that survey, and makes recommendations for banks, building societies and HMRC to improve their service....

The Low Incomes Tax Reform Group (LITRG) published a new report today highlighting the growing problem of ‘digital exclusion’. It provides new evidence that government efforts to move services and transactions online are disadvantaging older people, those with disabilities and the self-employed in particular....

A report launched today at the House of Lords by LITRG, supported by research and data from the advice charity TaxHelp for Older People (TOP), suggests how bereavement could be better handled by government departments....

In its latest report, LITRG shows how inconsistent is the tax and benefits treatment of volunteers’ expenses, and makes recommendations for a simple and coherent approach across Government....

Government tax rules are hindering good government intentions to help vulnerable and disabled people live independently within the community. A new report from the Low Incomes Tax Reform Group finds that more help and joined-up government are needed if the move towards direct payments and individual budgets is to be effective as it could be....

This report by Community Links, Low Incomes Tax Reform Group and Child Poverty Action Group follows a technical and qualitative study of the tax, tax credit and social security systems and barriers to employment. Our research included interviews with a number of individuals in receipt of tax credits and social security benefits in, out of and contemplating work....